It's not what you say, it's how you say it. The receptionist at this office continues to astound me with her ability to make even good news sound like a scolding.
"Everyone's getting a pay increase! But before anyone decides to be happy let me list the reasons that it can and will be taken away, in fact you'll probably be fired..."
"We're launching our amazing new layouts! And this is why they were a bad idea and will undoubtedly fail, not that anyone listens to me. I'm so exhausted, do you have any idea how hard my job is? I hate all of you...."
I shudder every time she talks to me because I know I'm going to be told at least seven things I shouldn't do, whether they are at all relevant or necessary or not, and get a lecture on how I could never possibly understand how hard her life is. I want to scream at her, "Look lady, I outrank you!" But we're practicing patience. Patience blows.